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Instructional Designer - Developer

Basic Information

Ref Number

Req_00059351

Primary Location

Ortigas Center

Additional Locations

Market! Market!

Country

Philippines

Description and Requirements

The GLSS - Managed Learning Services Instructional Designer-Developer is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials and performance improvement programs that are aligned with business needs. The instructional designer has ownership of all assigned instructional materials to ensure that instructional quality is built into final project deliverables. The instructional designer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences. The instructional designer will work closely with Noom stakeholders: Client SME, trainers, Knowledge Base writer, Operations stakeholders and reports to the manager of Global Learning Shared Services - Instructional Design. This role will be based in TELUS International Philippines Discovery Center, with occasional travel to other TIP sites such as Market Market! once face-to-face reporting is allowed. During lockdown, all IDDs will be working from home.

Qualifications

(Required)

  • Excellent written and verbal communication skills in English

  • Excellent consultative and communication skills and ability to interface effectively with all levels of employees, management, and external customers 

  • Advanced skills in Microsoft PowerPoint, Word, Google Slides, Google Sheets, and Google Docs

  • Excellent facilitation and presentation skills focused on helping people learn

  • Ability to work independently with limited guidance and demonstrate problem-solving skills

  • Ability to manage scope, time, budget, and collaboration and negotiation with key stakeholders

  • Ability to work and develop positive relationships within a collaborative global environment demonstrating strong interpersonal and teamwork skills

  • Must be open to feedback and coaching coming from peers and immediate manager, as well as other leaders of the organization

  • Must be willing to provide feedback and negotiate TATs to peers and stakeholders

  • Ability to independently perform and complete analysis of existing training materials and to recommend and scope modifications to existing materials while working with aggressive timeframes

  • Ability to identify performance opportunities within existing training design

  • Adhere to established work standards to ensure best in class training deliverables

  • Strong project management, time management, and planning skills

  • Experience with creation of instructor-led training and design of blended learning approach (ILT + Knowledge Base use, ILT + eLearning, etc.)

  • Minimum two years in instructional design / corporate education field, including a combination of training design, development, delivery, and measurement

  • Willing to work in shifting schedules, as requested by primary stakeholders and in accordance with the business need (night shift, mid-shift)

  • Willing to learn or develop skills in using new technologies and methods related to adult learning and instructional design (Content curation, tools, technology, etc)

(Strongly preferred)

  • Experience or background in the contact center, healthcare industry

  • Bachelor’s degree in Instructional Systems Design, Education, Communication, Organizational Design, Industrial Psychology, Nursing, Medical Technology or another equivalent curriculum that focuses on learning and/or allied medical professions

  • Knowledge in Successive Approximation Model (SAM), and Integrated Design Model (IDM) 

  • Skills in using Articulate 360, Adobe Captivate 10, HTML, and other video or graphics creation or modification tools

  • Skills in graphic design and video editing 

  • Understanding the big picture of call center performance requirements and design training to meet those needs

Additional Job Description

The GLSS - Managed Learning Services Instructional Designer-Developer for Noom is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials and performance improvement programs that are aligned with business needs. The instructional designer has ownership of all assigned instructional materials to ensure that instructional quality is built into final project deliverables. The instructional designer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences. The instructional designer will work closely with Noom stakeholders: Client SME, trainers, Knowledge Base writer, Operations stakeholders and reports to the manager of Global Learning Shared Services - Instructional Design. This role will be based in TELUS International Philippines Discovery Center, with occasional travel to other TIP sites such as Market Market! once face-to-face reporting is allowed. During lockdown, all IDDs will be working from home.
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