Basic Information
Ref Number
Last day to apply
Primary Location
Country
Job Type
Work Style
Description and Requirements
Provide assistance to customers and solve their cases
Analyze customer issues and provide solutions according to the account procedures and guidelines
Provide customer care when necessary
Keep updated knowledge of account’s policies and products
Maintain adequate proficiency in products and platforms supported
Read and ensure understanding of new or actualized policies, procedures and products
Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
Required skills + qualities (technical):
Candidate must possess at least a Vocational Diploma in any field
Must be fluent in both written and verbal CEFR Rating of B2 level in Japanese & English
At least 6 months of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Japanese and English)
Candidate must be adaptive to changing work schedule
Must be willing to be assigned in Makati.
Foreign candidates holding Philippine residency permits or foreign tourist visas preferred
Additional Job Description
Provides top quality customer service to all customers of the account who reaches the Japanese-speaking queue. Attends customer queries, concerns and issues regarding services and submits accurate data/reports on customer queries. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of Customer Service Representatives and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual and team goals.
Language Reference |
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Japanese |
EEO Statement