Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.

  • Focus on MongoDB/NoSQL/REDIS infrastructure and will facilitate the design and build.

  • Maintain and revise configuration and security standards, guidelines, and best practices for MongoDB and REDIS technology.

  • Assist in the adoption of Cloud infrastructure platforms and the integration of a hybrid architecture.

  • Manage and maintain MongoDB and REDIS database servers in all environments.

  • Performs installations and configurations of grid infrastructure, databases, clients etc.

  • Designs and maintains access and security administration.

  • Designs, implements, and maintains backup and recovery strategies on Database Management Systems.

  • Supports multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity, and accessibility of data.

  • Designs, installs, configures, and maintains High Availability Database solutions.

  • Expertise in setup and use of monitoring and diagnostic tools to identify/resolves the performance issues.

  • Cluster\Scaling\Replication maintenance.

  • MongoDB/Redis configuration/monitoring/issue debugging experience

  • Troubleshoots alerts (alert log, Jobs, Disk Group, Tablespace etc.) and performance issues.

  • Performs capacity planning of server environments and provides recommendations to management to sustain business growth.

  • Designs, implements, maintains Disaster Recovery (DR) methodologies and creates documentation.

  • Gathers business requirements and designs, implements multiple projects along with the production support.

  • Creates standard operational procedures and templates.

  • Acts as mentor for Database Administrators and Associate Database Administrators.

  • Performs research and provides plans to remediate complex business problems.

  • Assists the development teams to improve database design and procedures on PL/SQL best practice etc.

Additional Job Description

  • Must have 4-6 years of experience.

  • Shifts : 7:30 PM TO 4:30 AM IST 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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