Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Support Positions

Description and Requirements

Are you ready to take the next step in your career?

If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!

What will be your daily responsibilities?
  • Welcome and admission of guests and visitors
  • Daily communication with clients, partners, suppliers, and staff over the phone and email
  • Assisting the process for issuing access cards for new joiners
  • Organizing parcel deliveries – courier-related tasks
  • Answering inbound calls and transferring them to the appropriate staff members
  • Assisting teams responsible for event planning and implementation
  • Supporting Payroll/Recruitment/Sourcing/HR team
  • Assisting all other departments concerning daily activities
  • Archiving company documents
  • Preparation of meeting rooms for client visits
  • Booking hotels, flights, and transport for business trips
What are our expectations?
  • Positive and professional attitude
  • Highly self-efficient, energetic, with great communication skills and attention to details
  • Excellent English language skills
  • At least 1-year of experience in a similar position
  • Problem-solving skills and abilities for prioritization
  • Advanced user of MS Office programs (PowerPoint, Excel, etc.)

We offer:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

If this opportunity sounds appealing to you, apply now! 

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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