Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

Major Responsibilities:

  • Collaborates in the preparation of projects with all initiators.

  • Responsible for the success of the projects by carrying out the overall analysis, by establishing the schedule of activities, by planning the workforce and by controlling the critical dates, in order to meet the expectations and needs of our clients.

  • Coordinates all activities related to the commissioning of a network by maintaining contact between the various stakeholders to ensure that everyone performs the tasks assigned to them within the prescribed deadlines and according to the agreements agreed with our customers.

  • Interprets all projects and reconciles coordination activities and labor dispatches in order to meet the requirements of our customers, using mechanized systems and establishing very good contacts with its partners.

  • Represents  internal and external customers and all other persons within the framework of its functions, by establishing contacts, by participating in committees, in order to inform partners of future developments on current projects and of the compliance with critical dates.

  • Analyzes the more complex coordination problems by studying the elements in question in depth, and by involving the various partners in order to restore the functionality of the operational processes as quickly as possible so that the projects can be carried out.

  • Actively supports the technician, coordination of projects during major cases by analyzing the various problematic elements and by initiating corrective actions with the various partners to accelerate the solution of the problems.

  • Analyzes the various reports produced by the mechanized systems and initiates the necessary actions for the necessary corrections.

  • In partnership, supports the section heads, who are responsible for carrying out the work, by having verbal and/or written exchanges, in order to keep them informed of the progress of the projects and to ensure the success of the project.

  • Acts as an expert in his field of activity by sharing his expertise with his work colleagues, in order to contribute to perfecting the knowledge and developing the autonomy of the various partners.

  • Informs the various partners of any condition affecting or likely to affect the quality of the service by identifying and documenting the problem in order to allow stakeholders to take appropriate action.

  • Monitors and documents the progress of the projects assigned to him by updating the mechanized systems made available to him.

  • Maintains and develops at all times a customer service attitude by establishing positive and professional relationships with external and internal customers by providing quality service, assistance, information and advice to ensure their satisfaction.

  • Performs any other related work required by his job or requested by his superior.

Additional Job Description

Required Skills to Perform the roles & Responsibilities: 

  • Well versed in English & French (Read, Write and Speak)

  • 5 to 10 years of PMO experience with a FTTH projects background.

  • PMP certified are preferred.

  • Shift - Canadian working hours (6:00 PM to 3:00 AM, 8:00 PM to 5:00 AM IST)

 Education Qualifications: Any technical graduate.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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