Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 4-5



Job Type

Support Positions

Work Style


Description and Requirements

We are looking for a Senior Human Resources Business Partner to join our team.


  • Build a strategic relationship and act as a trusted advisor for the leadership team of the assigned accounts, contributing to the broader business agenda

  • Implement HR programs and processes within the assigned internal customer group (. Performance Management, Succession Planning, Stay Interviews, Risk of Leaving Calibrations etc.)

  • Collaborate closely with global HR teams to drive critical projects and tie these back to the business strategy

  • Provide expert HR advice and guidance to managers and staff on HR matters, supporting managers in dealing with complex casework in areas including discipline, grievance, performance, attendance and employee relations issues

  • Help build leadership capabilities by constantly educating, coaching and partnering with leaders

  • Assist frontline team members of assigned accounts, establish a direct contact to clarify and resolve any questions or concerns

  • Gather feedback from team members through regular feedback sessions and huddles

  • Perform root-cause analysis, build action plans to resolve any flag, aiming to enhance motivation and retention on the assigned accounts

  • Assist with the disciplinary procedure and ensure legal compliance when carrying out the process

  • Review and provide support to the assigned accounts in planning and executing the action plans for the annual engagement survey results

  • Support and make recommendations to improve the overall employee experience


  • Minimum Bachelor’s degree;  Master's in Human Resources or Business preferred

  • Minimum 5 years HR Generalist experience

  • Call Center / BPO / Shared Service environment exposure will be considered a plus

  • Advanced level of written and oral English language

  • Previous working knowledge of Workday is strongly preferred

  • Strong internal and external customer service focus

  • Communication and listening proficiency

  • Excellent interpersonal skills, must be able to interface at all levels of the organization

  • Being an enthusiastic team player with a strong drive to create a positive work environment

  • Analysis & problem solving skills

  • Ability to negotiate

  • Ability to adapt to changes

  • Belief in the value of the HR function

  • Ability to build long term, trusting relationships

We offer:

  • Stable job - permanent labor contracts
  • Monthly meal tickets
  • Public transportation and gym subscriptions reimbursement, after trial period
  • Private medical insurance coverage
  • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
  • International career - regular training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Additional Job Description

The Sr. HR BP role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. The Sr. HR Business Partner is responsible for working closely with assigned accounts in order to develop an HR agenda that supports overall business goals. The role is responsible for understanding the account’s metrics, expectations and ways of working in order to provide an accurate support on their HR needs.



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