Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - Canada

Additional Locations

Home Office - United States



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

As a Senior Pre-Sales Solutions Architect your goal is to work actively to drive, and manage the Technology Evaluation Stage of the Sales Process. You will work in partnership with the Sales Teams as the key Technical Consultant, and Product Advocate for TELUS International’s portfolio of Automation products and services. 

You will do this by: 
Consulting, leading customer discovery sessions, customer presentations, responding to bids, RFPs/RFIs, delivering POCs, customer demos, and building a compelling business case that is aligned to customer’s use case to drive customer success Communicating and positioning the business benefits of the TELUS International Digital Solutions RPA Services Formulate recommendations with attention to a client’s strategy, capabilities, and limitations Serve as Pre-Sales Subject Matter Expert for key technologies, specifically: Automation, chat bots, Robotic Process Automation, RPAaaS etc. 

You are the kind of person who is/has: 
Outstanding communication and interpersonal skills, capable of developing creative solution presentations Knowledge and practical experience leveraging frameworks and models to document the customer’s current state, strategy, roadmap, and value creation Be able to articulate proposals and return on investment to operations management and executive buyers 

Required Qualifications: 
  • BS in Computer Science or related field preferred 
  • 5+ years of experience in Service Desk environments 
  • Able to get certified on Automation product suites, willing to get it if they don't have already 
Work Location: 
Remote position located in North America 

About TELUS International: 
TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. 

TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: 

TELUS International Values: 
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 
  • We passionately put our customers and communities first 
  • We embrace change and innovate courageously 
  • We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

In this role the PreSales Solution Consultant will run the sales engagement through the presales process which includes: consulting, leading customer discovery sessions, customer presentations, responding to bids, RFPs/RFIs, delivering POCs, customer demos and building a compelling business case that is aligned to customer’s use case to drive customer success. Working actively to drive and manage the technology evaluation stage of the sales process. Working in partnership with the sales teams as the key technical advisor and product advocate for TELUS International’s portfolio of Automation products and services.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.