• Management of full lifecycle of complex IT projects and programs.
• Strategic alignment across multiple cross-functional teams and stakeholders serviced by IS
• Roadmap ownership and alignment laterally across teams and vertically to project delivery dates and sprint outcomes.
• Project activity tracking and capitalisation guidance as well as working with project management leads on cost management. 
• Implementation guidance and solutioning in partnership with analyst and architect resources.
• Vendor engagement as needed. 
• Capacity management and reporting. 
• Effective communication as it relates to projects and programs. 
• Adequate and timely risk and issue management.
• Working with project management team and application managers on budget tracking. 
• Update Senior leaders in the organisation of the status of various initiatives
• Be a trusted technical advisor for teams engaging IS. 
• Coach, mentor and develop team members
• Prepare budgets and track financials related to the team and the suppliers

Qualifications and Requirements: 

• Bachelor’s degree in computer science, business, or a related field
• PMP, PMI-ACP and/or PgMP and/or PfMP certification or equivalent  
• 5+ years in delivery of SaaS IT projects. IT Service Management system experience on the ServiceNow platform is preferred. 
• Experience working in an agile environment and familiarity with all agile software development methodologies
• 5+ years as a program or portfolio lead coordinating various projects and programs within a portfolio
• Strong experience with project management software tools, methodologies, and best practices
• 5+ years managing cross-functional teams in a matrixed environment
• Willingness to be hands on as needed to support delivery teams to get the job done. 
• Demonstrated experience working successfully with geographically dispersed teams 
• Knowledge and understanding of ITiL and IT Service Management principles. 
• Understanding of SaaS systems and architecture 
• Ability to interact with all levels of an organization
• Experience seeing projects through the full life cycle.
• Excellent written and verbal communication skills
• Excellent people person and contributes to and enjoys a positive work culture
• Stakeholder-focused approach
• Ability to travel 10-25% of the time

Location: 

Anywhere in Canada or the USA (Home Office)

TELUS Values: 

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 
● We embrace change and initiate opportunity 
● We have a passion for growth 
● We believe in spirited teamwork 
● We have the courage to innovate 
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability