Philippines
Positions
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Communications Trainer (Taguig City)
Position Summary: Manages and intervenes in the enhancement of speech and communication skills of Operations team members in order to improve and maintain the quality of customer service rendered and to meet service levels.
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BPE Manager (Ortigas)
Key Responsibilities: Lead and develop a team of LEAN Six Sigma professionals to achieve performance goal in project implementation and benefits. Be the site leader for LEAN Six Sigma strategy and framework deployment. Lead and implement global LSS strategies Support the PH Site Head for...
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Workforce Team Leader - Taguig City
Supervises and oversees the day-to-day activities of Call Center Coordinators in making sure that the service commitments are met for all the company’s accounts. Drives for the optimal conduct of call center operations to meet service level agreements with Clients.
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Technology Consultant (Genesis)
As a Business Systems Analyst, you will be providing support to various stakeholder groups within TELUS, implementing new experiences for our customers while driving value for our business through improvements in our IVR and Routing platforms. You will also work closely with our Product Owners...
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Technology Analyst - Weblogic/Middleware
The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction. Ensures that SLA is at par with the standards set by the company and the Client Manager. Provides direction and...
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Incident Management Analyst (NOC)
TELUS Major Network Incident Management - TELUS Event Management (TEM) TEM TI Incident Management Analyst Purpose Working under TELUS Technology Excellence (CTE), the TELUS Event Management (TEM) team is responsible for managing and communicating major incidents in all parts of the TELUS data,...
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EM Intermediate Technology Analyst
Responsible for configuration of middleware application servers, deployment of middleware applications, technical triage of defects raised by quality assurance teams, process automations, and preventive maintenance planning.