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Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Business Process Excellence, Process Improvement Specialist Bilingual - Pradera GT
Business Process Excellence Project Manager supports all of TELUS International teams by driving projects and process changes to improve quality, efficiency, and customer satisfaction while reducing costs. The successful candidate will be responsible for end-to-end project delivery and leadership as well as training and mentoring in Process Excellence methodologies.
Main Responsibilities:
Lead all aspects of project lifecycle over all phases (define, measure, analyze, improve and control); understand call center strategy, goals and objectives from key performance indicators to operational metrics; communicates project details effectively to stakeholders and project teams; develops “best-in-class” project management practices for team and coach/mentor team members, internal and external to the team; ensures deliverables conform to global quality standards and customer requirements; ensures effective control of projects: address conflicting priorities, issues, risks, and change; manages project governance and present status/requirements at steering committees.
Requirements:
Schedule flexibility
Able to work on-site
Qualifications:
Communication and presentation skills
Effective listening and interpretation skills
Teamwork
Analytical skills
Organizational and planning skills
Decision Making / Problem Solving
Can operate with minimal supervision
Results-oriented
Knowledge:
English - B2 - Required
Oral and written comprehension.
Appropriate use of language.
Google Suite (Sheets, Slides, Data Studio) - Advanced
Visio/Lucid charts - Advanced
Minitab Statistical Software - Medium
Understanding of project management methodologies, principles, and practices - Advanced
Yellow Belt in Lean Six Sigma - Advanced
Studies & Experience:
Lean Six Sigma experience at a Yellow Belt or Green Belt level - Desirable
Process mapping experience in Visio/Lucidcharts - Desirable
University Degree in Business, Engineering, or similar - Required
PMP certified - It’s a plus
At least 1 year to be in BPO/contact center industry - Desirable
Experience supporting leadership members in an operational or project role - It’s a plus
Business process change management experience
Proven ability to teach, coach, and mentor others
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
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English |
EEO Statement