Basic Information

Ref number


Primary Location

Torre Pradera

Description and Requirements

Required Skills:
  • Experience using ITSM tool
  • Experience creating CRQ’s
  • Knowledge of Unix/Linux/VB Script command line
  • Strong knowledge of voice IP
  • Customer support experience
  • Expertise on Java/.NET
  • Basic knowledge of the following tools: WinSCP/Filezilla, Putty, PostMan.
  • Basic Networking knowledge
  • Basic knowledge of JIRA/Remedy
  • Understanding Web Service of REST and SOAP API Architecture.
  • 3 to 4 years of experience developing and supporting TELECOM applications such as IP Trunking, ISDN2, ISDN2e, Broadband, IPTV, and other telecom wholesale products/technology.
  • Proficiency in networking elements like Application Server, Gateway Controller,
  • Session manager, SESM, and C20.
  • Significant experience in IP Trunking order validation, creation, and packaging
  • model of InSwitch.

Desirable Skills:
  • Understanding of REST and SOAP
  • Basic skill of JSON formatting
  • Basic skill with JS
  • Knowledge of NetCracker core
  • Expertise on writing PL/SQL, SQL query.
  • Expertise on Oracle 11g, SQL Server 9

Roles & Responsibilities:
  • Taking customer business requirements
  • Schedule and lead meetings with clients
  • Creation of requests required by customers
  • Control and follow up of customers request
  • Provide status of requests and tasks assigned
  • Accomplish LDAP for issues reported by users

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of the TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Google Cloud Data Engineer

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