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Digital Solutions | JavaScript Technical Support

Basic Information

Ref Number

Req_00042616

Primary Location

Austin

Country

United States of America

Description and Requirements

The Technical Support Agent will assist customers in leveraging API technology for their business. The Tech Support Agent will communicate with customers, review implementations in code and troubleshoot errors for the client.

Specific Responsibilities May Include:

  • Customer contact during regular office hours

  • Collaborative review of developer code

  • Ongoing education on standard and proprietary technologies

Required Experience, Skills & Competencies:

  • Ability to read and understand code specifically JavaScript/HTML (Front-End based languages) - 1 to 2 years of experience

  • Good troubleshooting skills, ability to use packet and protocol captures etc.

  • Familiar with web protocols (HTTP, TLS, etc.)

  • Familiarity with HTML and CSS

  • Familiarity with SQL (any dialect)

  • Ability to read and understand public-facing documentation (Google Developers Website, Stack Overflow)

  • Ability to read and understand logs and stack traces: provide a sample stack trace (fairly long one) and the candidate should guess from the stack trace what’s going on

  • Identify if a problem is caused by customer’s code, Google libraries or a standard JavaScript library

  • Mobile development (Android/iOS) debugging experience is desired

  • Skills & Competencies:

  • Experience with Cloud products (App Engine, Amazon AWS or similar)

  • Familiarity with modern API technologies (OAuth, HTTP RPCs)+

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity

  • We have a passion for growth

  • We believe in spirited teamwork

  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.


Additional Job Description

Position Overview: The Technical Support Agent will assist customers in leveraging API technology for their business. The Tech Support Agent will communicate with customers, review implementations in code and troubleshoot errors for the client.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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