Basic Information

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Description and Requirements

Job Title: Business Analyst

Location: St. Louis, MO / Remote

The Business Analyst is responsible for leading business requirements definition to successful completion, including the discovery, analysis and documentation of business requirements, process flows, use cases, test and training plans.

  • 8-10 years of prior experience as a Business Analyst
  • Works closely with product, relationship management, quality assurance, project management, and technology teams. 
  • Work with stakeholders and development team to determine project scope and vision, gather and prioritize collected requirements
  • Communicate changes, enhancements, and modifications verbally or through written documentation
  • Responsible for conducting customer and market needs analysis, developing detailed product and internet systems requirements and managing all stages of business requirements from initial research to user acceptance testing. 
  • The position will be the liaison between client subject matter experts and the development team. 
  • The position will also identify and assist in the development of additional business opportunities within current clients, applying delivery methodology standards in the creation of solutions, understanding client tactical plans and goals and expressing business requirements in terms of the function to be performed by the solution. 
  • Create deliverables such as activity diagrams, use cases, user stories, entity-relationship diagrams, state transition diagrams, etc.
  • Verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
  • Troubleshoot and resolve complex problems utilizing knowledge of software applications and configuration.


Medical / Dental / Vision Insurance 

Prescription Drug Benefits 

Critical Illness Insurance 

Life Insurance 

Disability / Long-Term Disability / Accident insurance 

MotivateMe Wellness Rewards by Cigna 

Flexible Spending Accounts 

Hospital Indemnity Insurance 

Allstate Identity Protection Insurance 

MetLaw Legal Services 

Nationwide Pet Insurance 

401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 

TELUS International Employee Share Purchase Plan 

Performance Bonus 

4 weeks Paid Time Off 

Employee Referral Bonus

Step-up program

MyGrowth Platform - Internal Learning & Development libraries access

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of TELUS International, you will be in the heart of a major transformation program as a Business Analyst.