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Technical Leader | Digital Solutions

Basic Information

Ref Number

Req_00108131

Primary Location

Torre Pradera

Country

Guatemala

Work Style

Hybrid

Description and Requirements

As an active member of TELUS International, you will be in the heart of a major transformation program supporting it as a Technical Leader


Main Responsibilities: 

The Technical Leader is responsible for mentoring the team on the technical solution and creating technical leadership within the team. Also, the Technical Leader is responsible and accountable for technical decision making. 


Requirements: 


  • 6 months of tenure as a TELUS International team member.

  • 7+ years of experience as a Software Developer or currently having a Senior Software Developer role. 

  • 4.6+ average score on CSAT results.

  • Experience in designing, developing, and deploying serverless applications using AWS Lambda and other AWS services.

  • Writing code in languages supported by AWS Lambda, such as TypeScripts, Node.js, and Java.

  • Creating event-driven architectures that respond to changes in data or other events. 

  • Implementing security best practices to ensure the safety of data and systems. 

  • Integrating AWS Lambda functions with other AWS services, such as Amazon S3, Amazon DynamoDB, Amazon API Gateway, and AWS Step Functions.

  • Proficient with monitoring tools like Cloud Watch and AWS X-Ray. 

  • Troubleshooting and debugging serverless applications. 

  • Developing and implementing monitoring and logging strategies to ensure the availability and performance of AWS Lambda functions. 

  • Participating in code reviews and collaborating with other developers to ensure code quality and be practices are followed. 

  • Staying up to date with the latest AWS Lambda features and best practices, and incorporating them into application development. 

  • Continuously improving and optimizing the performance and cost efficiency of AWS Lambda applications. 

  • Strong knowledge of system design (software architecture, design patterns, API Design and Development and good practices). 

  • Proficient in Microservice technology and development experience of RESTFUL. 

  • Familiarity with No-SQL databases like DynamoDB and System Integration Patterns (PubSub). 

  • Experience using Agile/Scrum software development methodologies using tools such as Jira, Confluence, BitBucket. 

  • Experience with GITHub and GitHub Action.

  • Experience in performing Requirement Analysis. 

  • Experience working with the Client team to gather business requirements. This may require multiple follow-ups.

  • Experience in working in an Offshore/Onsite model. 

  • Good communication skills including Client communications. 


What’s in it for you:
  • Private medical and life insurance from day one.
  • Employee Stock Purchase Plan ESPP
  • Budget for professional growth (certifications)
  • Schedule flexibility.
  • Extra bonus based on performance.

Additional Job Description

As an active member of TELUS International, you will be in the heart of a major transformation program supporting it as a Technical Leader

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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