Basic Information

Ref Number


Last day to apply


Primary Location



United States of America

Job Type

Digital Solutions

Work Style


Description and Requirements

Experience Level: 7+ Years (should be between 7 - 12 years)

Joining Time: As early as possible.

Location: Riverport, St. Louis, MO. Hybrid (3 days at the office, 2 days at home).

Type: Long Term Contract

Required Skills:

  • Applications Support role with understanding Java (JVM and thread dump)

  • Exp with Splunk or any other log analytics tool (Grafana etc.)

  • Exp with Appdynamic

  • Excellent communicator 


  • Java Application Support – Advanced Java application troubleshooting including thread and heap analysis.  Understanding complex multi-application environments, which interact in a firewalled environment.  

  • Splunk or other log analytics tool – Splunk log analysis for application troubleshooting.  Must be able to develop adhoc queries on the fly to pinpoint application issues.  Needs to be able to articulate search parameters and commands.  Simple usage of prewritten queries and dashboards is not sufficient.  This is not Splunk administration like rolling out agents or administering Splunk.

  • AppDynamics or other APM tool – Usage of AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance.  This would include investigation of business transactions, information points, and health rules to pinpoint application problems.

  • Java Application / Database interaction and troubleshooting – Comprehensive understanding of Application to Database interaction and troubleshooting.  This would include Oracle and Mongo databases.  Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations.

  • AWS – we will soon be migrating some of our critical applications into AWS, and support of a highly available application hosted in AWS will be a near term need.

  • Linux knowledge – Supporting applications running in a Linux environment.  Shell scripting for automation of administration tasks.  Understanding of OS setting for app performance optimization, administration of Microservices, troubleshooting logging/forwarding issues.

Soft Skills:

  • Communication skills (written & verbal) – Excellent communication skills.  Loud, clear, and easily understood by a diverse audience.  Able to convey information to leadership and technical audiences.

  • Technical Mentoring – Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately.  Constantly striving to improve team response.

Who is TELUS International? 

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape. 

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Connect with us:  Twitter  |  YouTube  |  LinkedIn  |  Facebook 

Additional Job Description

Required Skills:

  • Applications Support role with understanding Java (JVM and thread dump)

  • Exp with Splunk or any other log analytics tool (Grafana etc.)

  • Exp with Appdynamic

  • Excellent communicator