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Description and Requirements

If you are passionate about gaming, join our growing Player Support team in the Customer Experience (CX) industry TELUS International Bulgaria - get the job you will enjoy!

We challenge you to be part of the cool and fun team of WARgamers!
A typical day:

  • Ensure player satisfaction by responding to the player’s complaints and disputes
  • Perform investigation and documentation of game exploits, bugs, and similarly other issues in the online gaming world
  • Ensure all players follow gaming rules and regulations
  • Manage gaming operations and report game status to management on a daily basis
  • Monitor disturbances and imbalances during games and provide corrective solutions

Sounds good, right?

If you have:

  • Fluency in Czech and a good command of English
  • Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
  • Player empathy and understanding a player’s perspective when tackling their issues
  • Understanding of Player Support
  • Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

  • Attractive salary
  • A supportive environment that values collaboration with great energy
  • Career development opportunities
  • International modern working environment (Relax zones, PlayStation, and billiard corners)
  • Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office, and many others)
  • Employee referral bonuses
  • Supportive work-life balance policies
  • Assistance and learning
  • Employee Relations team to help new hires integrate into the local lifestyle and culture

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.

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