Basic Information

Ref Number

Req_00080146

Last day to apply

30-Jun-2022

Primary Location

Noida - 135 - BPO

Country

India

Job Type

Business Process Outsourcing

Work Style

Combined

Description and Requirements

Learning Services Learning Specialist


The primary role of this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self­ motivated and responsible candidate with superior interpersonal skills that understands our business requirements

 

Main Responsibilities:

Develop the work plans previously determined by our Client; follow up with the attendance of the team; implement and grade evaluations to measure the level of learning of the trainees; motivate the team; and support the operation during the nesting period, in addition to offering learning solutions and services.

 

Qualifications: 

  • Teamwork

  • Planning and capacity to assess clients needs

  • Facilitation and ability to influence and motivate others 

  • Team Development and ability to engage 

  • Results-Oriented

  • Ability to communicate and convey ideas

 

 

Knowledge:

  • Microsoft Office/G. Drive - Intermediate.

  • English - B2 - Required

  • Oral and written comprehension.

  •  Appropriate use of language.

  • Customer Service - Advanced.

  • Motivation Theory - Advanced.

  • Strong verbal and written communication skills

  • Analytical skills


Studies & Experience:

  • Graduate degree mandatory, preferably in Education, psychology, communications, Administration or other social areas related - Desirable 

  • Previous experiences in teaching or working in education programs is a plus.

Additional Job Description

Learning Services Learning Specialist


The primary role of this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self­ motivated and responsible candidate with superior interpersonal skills that understands our business requirements

 

Main Responsibilities:

Develop the work plans previously determined by our Client; follow up with the attendance of the team; implement and grade evaluations to measure the level of learning of the trainees; motivate the team; and support the operation during the nesting period, in addition to offering learning solutions and services.

 


Required Language(s)
English