Basic Information

Ref Number


Primary Location

Bengaluru- Indiqube



Work Style

On Site

Description and Requirements

Telus International AI Data Solutions or TI AI for short, has been a global leader in data
services since 2005. Listed on Feb’21 on the NYSE, TI now has a market capitalisation
of more than $10 Million. With Playment’s acquisition on July’21, TI has a combined
strength in the video, images, and audio text labelling, serving the world's top ML teams.
We’ve built a truly industry agnostic platform to support the growing needs of our
customers. Examples of our customer use cases - Automotive companies building
self-driving capabilities, Agriculture companies for identifying weeds & fruit picking,
Insurance companies for claim processing & damage detection, Retail companies for
shelf tracking, Drone/Satellite imagery for terrain analysis, E-commerce for cataloguing
& visual object understanding etc.
Why is it important?
High-quality training data is quintessential to improving the precision of ML algorithms.
Forbes lists ‘Autonomous Cars’ as one of the technology trends for the next decade and
also estimates that ML engineers spent 70% of their time in pre/post-processing of data.
Companies need to build sophisticated tools (supporting all forms of sensor data),
and hire and manage hundreds of skilled people to ensure high-quality labelled data. Our
autonomous driving customers estimate that 1 hour of video data needs 800 man-hours of
manual human work. Today, in the wake of the autonomous car industry only a few
million km of data has been labelled, and 10x more will be collected before the world sees
them on the road. Just as DevOps is critical to tech implementation, AI Ops will be a big
challenge as AI development commercialises in the next 5-10 years. We aim to become
an AI data platform, a critical part of the AI infrastructure stack.

Job Description
Operations Manager- Vendor Management at TI AI is a key role in ensuring the delivery of
project to clients who:
● Managing both inhouse personnel and resources from contracted vendors
● Develop an optimal resource allocation plan for the assigned project(s); ensure
adherence to timelines
● Ensure utilization, appropriate cost structure & high-quality output from these
● Ensuring training of the workforce on Playment labelling tools & project guidelines by
coordinating with training leads
● Involved in hiring and onboarding resources to assist in the smooth delivery of
● Dissemination of new technological features in the tool and onboarding on
fulfilment resources like dashboards
● Best practices in Vendor Management
● Planning and Projections for the assigned projects
● Project fulfilment and Delivery as per the Project Plans
● Work with Project & Business Teams to understand requirements and remove
● Build a high-quality Supply pool who are performing above benchmarks
● Onboard and ensure training of the team
● Maintain good vendor relationships and take initiatives to address pain points
related to workforce
● Minimise idle time, reworks and ensure high productivity of resources
Requirements (Must Haves)
1. Bachelor’s degree in any discipline
2. More than 3 years of previous experience in B2B vendor management
3. Proficient in Microsoft Excel and SQL
4. Able to multitask and prioritise among different tasks
5. Good team management skills
6. Excellent verbal and written communication skills
7. Able to analyse problems and strategise for better solutions
You'll catch our eye if (Good to have)
1. You have worked with a labelling platform
2. You are certified in Project management/Operations management
3. You have good command of multiple Indian languages

● Work with a world-class team solving a very forward-looking problem
in the field of AI
● Competitive Pay
● Health Insurance for the family
● Open Culture
● Work accessories and a great work location
● Flexible Timings

Additional Job Description

1. More than 3 years of previous experience in B2B vendor management
2. Proficient in Microsoft Excel and SQL
3. Able to multitask and prioritise among different tasks