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Quality Manager

Basic Information

Ref Number

Req_00054328

Primary Location

Torre Pradera

Additional Locations

Merliot

Country

Guatemala

Description and Requirements


TELUS International is looking for highly diligent candidates with excellent attention to detail for the role of Quality Manager. The role is full-time and remote.

 

Responsibilities:

  • Understanding customer expectations of and needs.

  • Developing quality control processes.

  • Supervising staff and monitoring production standards.

  • Examining the quality of raw materials that are used in production.

  • Engaging with customers and gathering feedback.

  • Producing statistical reports on quality standards.

  • Reporting to upper management on quality standard issues.

 

Requirements:

  • Degree in business administration or relevant field.

  • Quality control certification advantageous.

  • Excellent attention to detail.

  • Excellent verbal and written communication.

  • Data analysis and statistical aptitude.

  • Good interpersonal skills.

  • Highly conscientious and diligent.


Additional Job Description



TELUS International is looking for highly diligent candidates with excellent attention to detail for the role of Quality Manager. The role is full-time and remote.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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