Basic Information
Ref Number
Req_00054016
Primary Location
Araneta
Country
Philippines
Description and Requirements
Functional Responsibilities
Function: SOURCING
1. Executes planned sourcing activities including call-outs to ensure target applicant footfall and
hires are achieved on time. Represents the company in all kinds of external and internal
recruitment/sourcing events sanctioned by TELUS International Philippines.
2. May provide tactical support in all kinds of sourcing channels/projects/initiatives and may perform
tasks assigned by the TA Sourcing Officer / TA Sourcing Manager for the accomplishment of the
account’s and/or department’s objectives.
3. Develops and fosters close relationships with customers.
Function: RECRUITMENT
1. Performs recruitment activities (i.e. paper screens, phone screens, face-to-face interviews,
orientations) with emphasis on compliance with established recruitment processes and
procedures. Aims to bring about increased efficiency and expediency in all recruitment activities.
2. Conducts research and monitors all movements of key people within the industry. Provides new
insights and ideas on current recruitment practices and suggests improvements from a
procedural perspective.
3. Provides updates on hiring requirements to the TA Manager for reporting purposes, status
feedback to applicants, tracking purposes, and effective monitoring of applications processed / to
be processed. Prepares, maintains, and files the proper documentation in order to track
recruitment initiatives and output against required numbers.
4. Performs records management activities.
5. Ensures the accurate input of information in databases for processed applications, the generation
of campaign–specific reports, and other internal recruitment reports.
6. Aligns and calibrates with hiring requirements of the different departments / accounts (i.e. skills,
capabilities, competencies, educational level).
7. Develops and fosters close relationships with customers.
Function: PMT
1. Prepares, maintains, and files the proper documentation in order to track recruitment initiatives
and output against required numbers. Performs records management activities. Prepares
employment contracts and assists in maintaining required documentation.
2. Monitors the status of hiring requirements by ensuring close coordination among recruitment
team members and the requesting department / function.
3. Ensures the accurate input of information in databases for processed applications, the generation
of campaign–specific reports, and other internal recruitment reports. Performs Data Entry /
Extraction around candidate information in appropriate system/tools. Assists and checks
authenticity and completeness of required documents of the candidates. Aims to bring about
increased efficiency and expediency in all data management activities.
4. Develops and fosters close relationships with customers.
Additional Job Description
Position Summary
To execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.). To
ensure the achievement of sourcing / hiring requirements / targets for the different accounts and
departments.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.