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Jobbeschreibung
3+ years of experience.
Prior experience or hands on experience with technology any type of helpdesk tools, or equivalent technical discipline
A self‐starter with a deep desire for personal and professional learning and growth
Proven experience in customer Service delivery experience
Excellent written communication (English and French), interpersonal, and detail-oriented skills.
Shift Timings: US/Canada Time
Zusätzliche Stellenbeschreibung
The Ideal Candidate:
Must be a patient listener.
Must understand very technical subjects, and easily explain them in non-technical language to the internal and external clients in FreshDesk email responses.
May not necessarily be a technical person, however, must be eager to learn, understand application features and easily engage in a technical discussion.
A problem-solver and capable of proposing solutions to support business decision making if required.
Must have an interest in understanding the industry and business processes.
Must be punctual and reliable.
Sprache |
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English |
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