Allgemeine Angaben

Ref Number




Weitere Standorte

Banja Luka


Bosnien und Herzegowina

Work Style



As a Contract and Governance Manager you provide your expertise to oversee the contract management activities and guide the business through proper governance within bid management.

Key responsibilities

  • Coordinate and facilitate bid governance activities (GREAT), including the documentation of outcomes and approvals in line with governance thresholds and rules
  • Collaborate with cross functional subject matter experts to review Master Service Agreements (MSA), Statements of Work (SOW), Change Orders and other contractual documents for services being contracted across one or more service lines
  • May support contract renewal performing activities such as building proformas, performing customer financial analysis including EASE models

Core competencies

  • Focusing on customers, 
  • Knowing my organization, 
  • Managing self-development, 
  • Giving support

Functional competencies

  • Experience working with legal document or in contract management support
  • Experience supporting governance process for bid management
  • Facilitation skills and stakeholder management
  • Advanced skills in technical or legal writing
  • Basic knowledge of project management in a global, cross-functional business development environment


  • 5+ years of work experience with legal documents, contract management, bid governance or equivalent
  • Studies in Legal, Business or Financial fields are preferred
  • Proficiency in the English language; German or Mandarin are a plus

Join our team and apply now!


Zusätzliche Stellenbeschreibung

Reporting to the Senior Director of Solutions, the Contract & Governance Manager is responsible for supporting the GREAT governance processes and the management and documentation of all activities related to the contract negotiation process. 

Primary responsibilities include executing established governance processes for pricing, deal and contract signature approval (GREAT) and the overall management of contractual documents, creating project plans, status reports, and ensuring document version control on behalf of TELUS International and the applicable TELUS International client; Collaborate with subject matter experts (e.g. Commercial, Global Solutions Development team, legal teams, operational teams, Risk, Regulatory and Tax, etc.) to review and document TELUS International’s provisions within Master Service Agreements, Statements of Work and other contractual documents as it relates to customer contact center support and technology transactions. EMEA daytime hours to align with CET working hours of 8 a.m. to 5 p.m. CET; or Philippines/India local night/overnight hours to align with U.S. working hours of 8 a.m. to 5 p.m. ET (UTC -5:00 hours autumn/winter; UTC -4:00 hours spring/summer).


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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