Technical Skills:

• Advanced Java application troubleshooting including thread and heap analysis. Understanding complex multi-application environments, which interact in a firewalled environment.

• Splunk log analysis for application troubleshooting. Must be able to develop ad hoc queries on the fly to pinpoint application issues. Needs to be able to articulate search parameters and commands. Simple usage of prewritten queries and dashboards is not sufficient. This is not Splunk administration like rolling out agents or administering Splunk.

• Usage of AppDynamics (or equivalent application performance monitoring (APM) tools, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance. This would include an investigation of business transactions, information points, and health rules to pinpoint application problems.

• Comprehensive understanding of Application Database interaction and troubleshooting. This would include Oracle and Mongo databases. Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, and ability to analyze DB reports like AWR and make recommendations.

• Supporting applications running in a Linux environment. Shell scripting for automation of administration tasks. Understanding of OS settings for app performance optimization, administration of Microservices, and troubleshooting logging/forwarding issues.

• Knowledge of Cloud technologies will be an advantage.

Soft Skills:

• Excellent communication skills. Loud, clear, and easily understood by a diverse audience. Able to convey information to leadership and technical audiences.

• Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately. Constantly striving to improve team response.

• Technical curiosity, seeking to understand why things work the way they do, looking for improvement opportunities.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.