Allgemeine Angaben

Ref Number





Torre Pradera



Job Kategorien

Support Positions

Work Style

On Site


As a Recruitment Analyst specializing in interviews for our BPO division, you will play a pivotal role in managing the end-to-end recruitment process for internal and external candidates. In addition to traditional recruitment tasks, this role requires active participation in call monitoring from our programs to ensure a comprehensive understanding of candidate profiles. As a representative of TELUS International, you will engage with potential candidates, assess their suitability for various roles, and communicate the advantages of joining our dynamic team. The primary responsibilities include:

  • Utilizing specific tools to conduct evaluations during the recruitment process.

  • Providing detailed information about TELUS International and the hiring accounts to candidates.

  • Offering continuous support and follow-up throughout the evaluation and interview stages.

  • Guiding and coordinating candidates through final interviews when necessary.

  • Providing constructive feedback on the recruitment process for each applicant.

  • Supporting various functions within the Recruitment Department.

  • Assisting in the initial stages of the hiring process for new personnel.

  • Conducting and processing candidate interviews, including language proficiency and technical/personal competency assessments through automated tools.

  • Evaluating applicant profiles based on the specific requirements of each hiring account.

Daily Job Duties:

  • Screening resumes and conducting in-person/phone interviews with candidates.

  • Administering relevant company assessments.

  • Performing reference and background checks.

  • Coordinating interviews with hiring managers.

  • Following up on the status of the interview process.

  • Maintaining relationships with internal and external clients to meet staffing goals.

  • Updating information on each applicant's progress.

  • Staying informed about current vacancies, including accounts, departments, language levels, and schedules.

  • Participating in meetings to calibrate criteria for assessing language proficiency and various BPO profiles.

Mandatory Requirements:

  • English Level B2 or above - Mandatory

  • French Level B2 or above - Mandatory

  • University Degree (Psychology, Business Administration, or similar).

  • Schedule flexibility and availability to work on-site.


  • Technical proficiency in web-based technology and social media for recruiting efforts.

  • Networking skills to build professional relationships and negotiate effectively.

  • Team coordination abilities to achieve common goals.

  • Analytical thinking for examining applicant profiles and identifying suitable candidates.

  • Strong written and verbal communication skills.

  • Autonomy and experience with high-volume, full-cycle recruiting.

  • Proficiency in Excel and/or Google Sheets.

  • Ability to understand BPO metrics and industry specifics.

    • Call Listening

    • Main Call Drivers

  • Ability to multi task and comply with aggressive deadlines to meet recruitment goals


  • Understanding of operational tasks and responsibilities.

  • Time management and prioritization skills.

Education and Experience:

  • University Degree  or 4+ Years  in (Psychology, Business Administration, or similar).

  • Experience in Massive Talent Acquisition, Staffing Agency/Search Firm Recruiting, or Human Resources (Required).

  • Professional-focused technical skills, including CRM platforms, Applicant Tracking Systems, and internet sourcing methodologies (a plus).

  • Experience managing Business Process Management tools for pipeline management.

Zusätzliche Stellenbeschreibung

As a Recruitment Analyst specializing in interviews for our BPO division, you will play a pivotal role in managing the end-to-end recruitment process for internal and external candidates.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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