Allgemeine Angaben

Stellennummer

Req_00053541

Bewerbungsfrist

25-Aug-2022

Standort

Las Vegas

Jobbeschreibung

This position will report to the Sr. Director, Human Resources. The team member in this role will provide support by partnering with the business on the delivery of HR strategies aligned with organizational goals. Provides leadership for management on organizational issues. Collaborates on the design of programs, processes and systems in order to attract, engage, develop and retain an optimal workforce. Works with minimal direction and brings their management experience to the forefront to resolve complex organization issues. Supports HR and Operational activities the US Customer Experience sites ensuring alignment with company HR strategy, policies and activities. Provides leadership to HR teams responsible for the development and execution of national strategies, annual objectives and metrics that are aligned to support TELUS' strategic intent, increase engagement and improve individual and corporate performance.

 

 Responsibilities: 

  • As part of overall HR strategies, lead the identification and implementation of opportunities to improve cycle time, unit cost and output effectiveness of processes and systems
  • Provide oversight and implements policies/procedures as well as monitoring of recruitment, employee relations, benefits, payroll, workers compensation, and HR related training
  • Partner with business unit leaders and HR partners in creating opportunities and forums to engage others in providing input, gaining understanding and driving HR programs and strategies
  • Lead the definition, creation and implementation nationally of HR policies, processes, systems integration evolution. Guide, facilitate and partner with HR team on program implementation
  • Compile, understand and articulate to senior leadership key trends and market directions for various HR areas that are used to shape strategy
  • Lead the creation of policies, processes and expectations related to the sourcing, selection and execution of vendors providing products and services nationally for the TELUS team
  • Drive a high performing, highly engaged workforce through effective and measurable leadership activities including engagement and recognition, completion of quality performance process, knowledge transfer, etc.
  • Direct overall budget, scorecard, metrics and capacity model development and identification
  • Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements, partnering with legal counsel, and advising management on appropriate actions

 

Required Qualifications:

  • Business Degree and/or SPHR certification and a minimum of 7 years relevant HR experience
  • 5+ years' experience in a leadership role
  • Experience with a variety of HR disciplines including employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, and learning/development
  • A proven track record of effective decision making within a program and project management framework
  • Effective research and analytic skills with the ability to draw conclusions and provide solid recommendations
  • Experience engaging all levels of an organization in a collaborative and confident style that engenders credibility
  • Experience in implementing strategic organizational changes
  • Excellent written and oral presentation skills

 

Preferred Qualifications: 

  • Master's Degree in Human Resources Management or related field
  • Workday or other HRMS software experience
  • Experience working in a contact/call center setting

 

Skills and Abilities: 

  • Self-motivated - able to work autonomously and effectively
  • Effective time management, organizational and presentation skills
  • Negotiation and contract management skills
  • High personal standards of integrity, empathy, and confidentiality
  • Change resiliency
  • Interpersonal, consultative and negotiation skills
  • Ability to understand and relate to people all levels of the company, while providing coaching, advice, support and guidance
  • A leadership style characterized by goal setting, coaching, performance management, employee development, recognition and engagement
  • Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson for change  
  • Comfortable dealing with day-to-day issues and yet still able to see the big picture and long term impacts of decision making
  • Ability to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguity 
  • Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving 
  • Ability to ensure that the business receives timely and satisfactory support
  • Courage to make tough decisions and stand behind them

Location:

  • Las Vegas, NV, USA

 

TELUS International Values: We recognize and embrace the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity
  • We have a passion for growth
  • We believe in spirited teamwork
  • We have the courage to innovate

 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.


Zusätzliche Stellenbeschreibung

Position Overview: This position will report to the Sr. Director, Human Resources. The team member in this role will provide support by partnering with the business on the delivery of HR strategies aligned with organizational goals. Provides leadership for management on organizational issues. Collaborates on the design of programs, processes and systems in order to attract, engage, develop and retain an optimal workforce. Works with minimal direction and brings their management experience to the forefront to resolve complex organization issues. Supports HR and Operational activities the US Customer Experience sites ensuring alignment with company HR strategy, policies and activities. Provides leadership to HR teams responsible for the development and execution of national strategies, annual objectives and metrics that are aligned to support TELUS' strategic intent, increase engagement and improve individual and corporate performance.