Allgemeine Angaben

Ref Number





McKinley West



Job Kategorien

Business Process Outsourcing

Work Style

On Site


Roles and Responsibilities: 

Provide assistance to customers and solve their cases 
Analyze customer issues and provide solutions according to the account procedures and guidelines 
Provide customer care when necessary Keep updated knowledge of account’s policies and products 
Maintain adequate proficiency in products and platforms supported Read and ensure understanding of new or actualized policies, procedures and products 
Communicate with the supervisor, team members and other teams regarding problems, solutions and trends 
Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited 
To perform any other tasks, duties, or services requested by his/her immediate superior 

  • Candidate must possess at least a Vocational Diploma in any field Must be fluent in both written and verbal French (Quebec) and English language 
  • With or without experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (French (Quebec) and English) 
  • Must be willing to work on shifting schedule

Zusätzliche Stellenbeschreibung

The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.