IT, Operations Analyst II - Torre Pradera

Last day to apply: Sunday, November 14th, 2021

Main Responsibilities:

• To provide 1st line technical support; answering support queries via phone and email.

• Support users remotely

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• To take ownership of user problems and be proactive when dealing with user issues.

• Respond to enquiries from internal clients and help them resolve any hardware or software problems.

• Support users in the use of computer equipment by providing necessary training and advice.

Requirements:

• Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required

• Able to work on-site - Required

• Living within city perimeters - Required

Qualifications: 

• Teamwork

• Problem Solving

• Collaborating

• Client service oriented

• Strong interpersonal and customer service skills

• Strong verbal and written communication skills. 

• Faster adaptation to technology changes 

Knowledge:

• English - B1 - Required

  • Oral and written comprehension

  • Appropriate use of language

• Knowledge of Virtualization technologies under Windows and Linux - Required

• Technology monitoring skills - Desirable

• IT Support Experience - Desirable

• Google Workspace knowledge - Desirable

• Microsoft Office Suite - Required

• Strong IT troubleshooting (Hardware/Software and Networking) -  Required 

Studies & Experience:

• Two years of studies in Computer Systems Engineering or related careers and certifications. - Desirable

• Proven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required

• Active directory and network basics - Desirable

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.