Allgemeine Angaben

Ref Number

Req_00129528

Standort

Torre Pradera

Land

Guatemala

Work Style

Hybrid

Jobbeschreibung

A PSE is responsible for the implementation of their company’s product for, or in, the customer’s environment.


PSE’s manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf. We predominantly engage with the implementation team, but can work with end-users, onsite I.T resources, support (CE), along with several other internal stakeholders. The PSE role includes a variety of tasks related to implementations, migrations & go-live support, while ensuring quality work is done to high standards and using the customer first approach.


Customer Focus

  • Represents TELUS values in public communication around broader initiatives, specific projects, and community contributions

  • Works with engagement leads to understand customer needs and metrics to achieve success

  • Provide highly responsive customer service and maintain a high level of customer/team member satisfaction


Solution Focus

  • Utilizes technical experience, and specific knowledge of TELUS Health environments, to deliver the technical aspects of the engagement

  • Collaborate with product and development teams to improve implementation and configuration of professional service processes as it relates to TELUS Health platforms and their tool chain

  • Manage/oversee/deliver on multiple projects, either as the primary engineer, or in conjunction with other Professional Services engineers and stakeholders

  • Analytical approach to resolve issues related to all technical aspects of the implementation


Operational Excellence

  • Develop, implement and teach best practices for implementation and configuration of company products.

  • Provide mentorship for other Professional Services engineers to help them grow in their technical responsibilities and remove blockers to their autonomy

  • Delivers on Statement of Work (SOW) with guidance from technical architects, developers, and Chapter Leads. SOW scope may include:

    • Installation and configuration of TELUS Health solutions with the customer or internal environments

    • Provide documentation, and upkeep, for technical implementation guides relevant to TELUS Health and the customer requirements

    • Manage creation of new, and maintenance of existing, processes & templates for deliverables and PSE training


Highlevel PSE Responsibilities (Implementations)

  • Queue Management: Oversee implementation tasks are followed up on and completed by due date

  • Quality Delivery Control: Become task certified, stay up to date with changes and follow standard process to deliver successful implementations

  • Managing field partners for onsite dispatches (ie Bluebird, Insight, and ABM)

  • Statement of Work (SOW) creation, upkeep, delivery

  • Fieldglass / SAP invoicing approvals for TELUS field partners

  • Field Partner collaboration, reporting, and scheduling

  • Implementation checklists for PM, PSE, & onsite techs to promote consistency

  • Statement of Completion (SOC) creation, upkeep, delivery

  • Clinic Information Workbook (CIW), creation, upkeep for PM-->PSE-->Onsite Tech (itemizes site summary, network summary, equipment summary, software summary, etc)

  • Subject Matter Expert (SME) roles, responsibilities, and escalation paths

  • Platform migration experience (PS Local to ASP, Wolf to CHR)

  • Actioning enhancements / feedback

  • Value Added Service (VAS), deploy and activate

  • Supporting the technical components of the implementation


What’s in it for you? 

  • Educational support: Udemy for Business 

  • "Work-life balance" culture and flexible schedule

  • Employee Stock Purchase Plan (ESPP)

  • Support global projects in a multicultural environment 

Zusätzliche Stellenbeschreibung

A PSE is responsible for the implementation of their company’s product for, or in, the customer’s environment.


PSE’s manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf. We predominantly engage with the implementation team, but can work with end-users, onsite I.T resources, support (CE), along with several other internal stakeholders. The PSE role includes a variety of tasks related to implementations, migrations & go-live support, while ensuring quality work is done to high standards and using the customer first approach.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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