Allgemeine Angaben

Ref Number



Home Office - Poland

Weitere Standorte

Ballina, Home Office - United Kingdom, Tampere - Main Office, TELUS Tower



Job Kategorien

Business Process Outsourcing

Work Style



Technical Specialist supports Project Managers (PM) and Global Program Director (GPD) with their data analysis needs. Investigate, troubleshoot, and provide technical solutions to problems that arise in the project lifecycle. Collect and analyze information and create agreed scheduled reports and any necessary reports on request. Assist in developing and documenting the processes, tools, and procedures.

  • Analyze customer data and ensure reporting updates and follow-up
  • Implement constant efficiency improvement & problem-solving processes
  • Cooperate with the technical team to suggest and lead technical innovation and automation for the services provided to customers
  • Work closely with Project Managers on the planning and follow-up of program development activities
  • Assist the Program Director and Operations Manager in optimizing production team efficiency
  • Assist the Operations Manager with management and development of technical team members
  • Communication: information gathering, status reports creation, issue solving recommendations, providing technical guidance to other team members
  • Technical planning and preparation: analysis of technical requirements, solution proposals and implementation, and risk analysis


  • Bachelor’s degree in computer science, computer engineering, or a related discipline is an advantage.
  • High level of spoken and written English.
  • High level of application experience: Excel, GSheets, PowerPoint, etc.
  • Experience in a crowd or data collection projects involving text, speech, image, or video, an advantage
  • Analysis and problem solving: Strong analytical and troubleshooting skills. Capable of finding solutions to complex or new problems.
  • General understanding of automation processes and scripting
  • Advanced automation and scripting skills: Python, R, and others are an advantage
  • Enjoy working in a fast-paced environment and the ability to work in a multicultural global environment, with tight deadlines, multi-site teams, and different projects simultaneously.
  • Excellent oral communication and writing skills (business correspondence), in tone and style for each situation.
  • Experience in coordination
  • Desirable qualities: multitasking, proactive, solution-oriented, eye for detail, analytic skills
  • Competence in e-mail, report, and presentation preparation.
  • Ability to work independently, evaluating workloads and schedules
  • Excellent prioritization and time management skills
  • Able to analyze new and changing scenarios and adapt the project to them.
  • Solutions oriented and creative.
  • Organizational Team management, scheduling, issue resolving

  • Stable employment based on contract
  • Flexible scheduling for work-life balance
  • Multisport card
  • Private medical care
  • Fixed salary and internal bonuses

If this opportunity sounds appealing to you, apply now! 
Please note that only shortlisted candidates will be contacted.


AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence. We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

    Zusätzliche Stellenbeschreibung

    TELUS International is looking for a Technical Solutions Specialist to join the Artificial Intelligence Team.