Allgemeine Angaben

Ref Number



Ortigas Center



Job Kategorien

Digital Solutions

Work Style



Here’s how

As a Business Systems Analyst, you will:

  • Demonstrate passion to learn quickly and adapt to new technologies.
  • Approach design problems with a user-centered design methodology.
  • Discover and analyze business requirements being the advocate for the customer while also understanding existing technology capabilities.
  • Develop application architecture design for high complexity projects, with emphasis on technical architecture and implement solutions.
  • Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy.
  • Bring creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment.
  • Strong documentation skills; attention to detail

You’re the missing piece of the puzzle

You have:

  • A reputation as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely.
  • Are known for your strong analytical, creative thinking, and decision making skills.
  • Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives.
  • Knowledge of telecommunications and contact centre technologies, services or products.
  • Familiarity / certification with agile methodology (SAFe, Scrum Alliance).
  • And being curious, thinking outside the box to drive continuous improvement.
  • Previous experience with Genesys (Email, SMS and Chat)

Great to have:

  • A knack for continually improving processes and practices.
  • A positive, collaborative and friendly attitude.
  • The understanding required to quickly learn new technology and applications.
  • Database script development leveraging your SQL experience.
  • Experience with Genesys Cloud

Zusätzliche Stellenbeschreibung

As a Business Systems Analyst, you will be providing support to various stakeholder groups within TELUS, implementing new experiences for our customers while driving value for our business through improvements in our IVR and Routing platforms. You will also work closely with our Product Owners and our stakeholders to identify new innovative solutions that optimize existing functionality and drive operational efficiencies. Collectively, the passion and energy we have will enable us to transform highly complex technologies into great experiences for our team members, internal and external customers.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.