Allgemeine Angaben

Ref Number

Req_00131561

Standort

Barcelona

Land

Spanien

Work Style

On Site

Jobbeschreibung

We’re looking for an experienced Trainer to join our team in Barcelona.


You will be responsible for:


  • Organize and hold trainings for new hires and experienced colleagues

  • Staying abreast of changes in the workflows and policies and adapting training methods and materials

  • Point of contact in matters of internal training needs and for correcting inconsistencies in the trainings and reference materials with our Business Partner

  • Evaluate the new hires and maintain training records

  • Quality assurance, as well as development of professional and communication skills

  • Provide support for the team in the operating day-to-day business


We expect:


  • Excellent communication and facilitation skills in English

  • 2 years minimum demonstrate experience as trainer

  • Enthusiasm and joy in training and motivating new and current employees

  • Proficiency in adult education or initial experience as a trainer preferable

  • Structured, organized and responsible working approach

  • Flexibility to keep up with the project speed and openness to new requirements

  • Comfortable with MS office applications and Google Workspace – Outlook, PowerPoint and Excel in particular

  • High level of Policy, Operational Guidelines and Known Questions knowledge

  • Working knowledge of & practical experience with the Instructional System Design or ADDIE (Analysis, Design, Development, Implement & Evaluate) including Learning Management System (LMS) preferable.

  • We will need these documents:

  • Cover letter explaining your motivation and expectation for the new role.

  • Extended curriculum vitae

  • Proof (Certificates, etc.)


Contractual information:


  • Number of vacancies: 4

  • Contract: Permanent with 2 months of probationary period


Schedule/Shift :


  • Office hours (09:00 am to 20:00 hrs) but Flexible including weekends


Start Date:


  • Immediate availability


Join our team and apply now!


About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Equal Opportunity Employer
TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Applicants with special needs will be given preferential consideration if they are equally qualified.


#LI-DNI

Zusätzliche Stellenbeschreibung

We’re looking for an experienced Trainer to join our team in Barcelona.


Sprache
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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