A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more...

The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage,...

Team Leader will provide direction and guidance to ensure consistent achievement of key performance metrics.  Ensure customer contacts are handled professionally and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team.  Ensure accurate and timely...

Learning Services Specialist will oversee and administer various training programs to ensure high levels of performance for our team members. The ideal candidate will have previous learning/training experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and...

The Customer Experience Analyst (CEA) is responsible for ensuring that all processes and quality guidelines established by the account are met, by monitoring the various transactions of calls and/or emails/chats conducted by Technical Support Representatives.

The temporary Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound calls, and if applicable, chat and email where they will provide product and service support to customers.CSRs will learn how to fully conduct...

Position Overview:Technical Customer Service Representatives (CSR) will have the ability to use their customer service skills, technical savvy, and results driven mindset to directly help customers in a clinical setting that utilize Electronic Medical Records (EMR) software in Canada. CSRs will...

Position Overview:Our Client Care Representatives are first responders to client requests received over phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support...

Our Client Care Representatives are first responders to client requests received over phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support on a wide range of...

As ServiceNow Developer, you will play a critical role to ensure handling of the most complex technical incidents and service requests in a timely and efficient manner while supporting incidents resolution. This is a full-time job located in Canada.