Basic Information

Ref Number

Req_00090471

Primary Location

Home Office - Costa Rica

Country

Costa Rica

Description and Requirements

The Project Coordinator will support the project management, acting as backup when necessary, and manage administrative and operational elements of projects to assure successful completion and client satisfaction while meeting company's financial goals for the project. Coordination of local and remote teams, subcontractor management, client communication, and project planning are an integral part of the role of the Project Coordinator.

Main Responsibilities:
● Planning and management of small projects and subprojects in cooperation with PMs.
● Ensuring timely delivery as per customer quality requirements
● Client communication (intercompany and external)
● Project administrative and financial tasks (Timesheet assignment, creating/updating
projects in AI project management systems, issuing project orders and project assignments,
purchase orders, scope, quoting, forecast revenue, etc)
● Project Manager backup
● Vendor coordination

Qualifications and Skills:
● Demonstrate ability in project coordination and project experience in testing, language
technology, development, localization or other relevant domain
● Enjoy working in a fast paced environment and ability to work in a multicultural global
environment, with tight deadlines, multi-site teams and different projects simultaneously.
● High level of spoken and written English
● Excellent oral communication and written skills (business correspondence), in tone and
style for each situation.
● Experience with finances and admin tasks
● Advanced application experience (Excel, Word, e-mail, etc.)
● Desirable qualities: multitasking, proactive, solution-oriented, eye for detail, good with
numbers
● Experience dealing with customers
● Competence in e-mail, report and presentation preparation.
● Ability to work independently, evaluating workloads and schedules
● Excellent prioritization and time management skills

Knowledge:
● English - B1 or above - Required
○ Oral and written comprehension
● Nice to have: Being comfortable with running python scripts and proficiency with KPIs,
Metrics, charts, and graphs are also a strong asset.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The Project Coordinator will support the project management, acting as backup when necessary, and manage administrative and operational elements of projects to assure successful completion and client satisfaction while meeting company's financial goals for the project. Coordination of local and remote teams, subcontractor management, client communication, and project planning are an integral part of the role of the Project Coordinator.