Basic Information

Ref Number

Req_00095576

Primary Location

Cork-Campus One

Country

Ireland

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Accessibility Support Specialist (French Speaking) 
TELUS International Ireland
Location: Cork, Ireland (remote for now) 
Salary - €25,000

About TELUS International 
TELUS International (NYSE TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centres across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.
Learn more at: telusinternational.com

Competencies and Responsibilities
Customer Service - Operational Beauty is one of TELUS International's core values that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day-to-day duties. 
Communication  - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.
Change Management -  You will play an integral role in ensuring that project objectives are consistently met. You will be adaptive to changing role priorities, business processes, technology and organizational structures. It will be essential that you are flexible and intrinsically motivated to perform tasks in a dynamic and fast-paced, fluctuating environment. You are a goal-oriented person who enjoys challenges and embraces diversity and innovation. A core company value is to “embrace the evolution - we learn, share and grow”.
Resilience- You will enjoy working in a dynamic fast-paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward.  This role will bring a high level of accountability and you will thrive under pressure.
Accessibility competency - You are a motivated and enthusiastic individual with a passion for technology as well as for helping others. A problem solver, you are looking for a challenge in a dynamic work environment. As part of your role, you will communicate with customers via various channels in an efficient and timely manner.  You will troubleshoot quickly and efficiently, providing information and solutions to customers and doing so with the highest standards of professional customer service.

Requirements:
  • Must be fluent in English and French, both written and verbal. 
  • Excellent verbal and written communication skills, you will also have excellent attention to detail.
  • Ability to learn quickly and be passionate about learning new concepts, technology, and processes.
  • Possess strong analytical skills with excellent communication, literacy & interpersonal skills.
  • Have the ability to handle multiple tasks and prioritize on an ongoing basis
  • The proven resolution, logical troubleshooting, customer service, and customer satisfaction skills.
  • Ideally will have third-level education in one of the following; Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Healthcare, Education, Telecommunications, and Managed Services.
 At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. 

If you are interested in this role please apply with your updated CV attached. 

Additional Job Description

Accessibility Support Specialist (French Speaking) 
TELUS International Ireland
Location: Cork, Ireland (remote for now) 
Salary - €25,000

About TELUS International 
TELUS International (NYSE TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centres across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.
Learn more at: telusinternational.com

Competencies and Responsibilities
Customer Service - Operational Beauty is one of TELUS International's core values that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day-to-day duties. 
Communication  - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.
Change Management -  You will play an integral role in ensuring that project objectives are consistently met. You will be adaptive to changing role priorities, business processes, technology and organizational structures. It will be essential that you are flexible and intrinsically motivated to perform tasks in a dynamic and fast-paced, fluctuating environment. You are a goal-oriented person who enjoys challenges and embraces diversity and innovation. A core company value is to “embrace the evolution - we learn, share and grow”.
Resilience- You will enjoy working in a dynamic fast-paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward.  This role will bring a high level of accountability and you will thrive under pressure.
Accessibility competency - You are a motivated and enthusiastic individual with a passion for technology as well as for helping others. A problem solver, you are looking for a challenge in a dynamic work environment. As part of your role, you will communicate with customers via various channels in an efficient and timely manner.  You will troubleshoot quickly and efficiently, providing information and solutions to customers and doing so with the highest standards of professional customer service.

Requirements:
  • Must be fluent in English and French, both written and verbal. 
  • Excellent verbal and written communication skills, you will also have excellent attention to detail.
  • Ability to learn quickly and be passionate about learning new concepts, technology, and processes.
  • Possess strong analytical skills with excellent communication, literacy & interpersonal skills.
  • Have the ability to handle multiple tasks and prioritize on an ongoing basis
  • The proven resolution, logical troubleshooting, customer service, and customer satisfaction skills.
  • Ideally will have third-level education in one of the following; Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Healthcare, Education, Telecommunications, and Managed Services.

 At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. 

If you are interested in this role please apply with your updated CV attached. 

Language Reference
French