Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 4-5

Additional Locations

Home Office - Romania



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

Are you looking for a great career and a place to shine?

Join us as a Resolution Customer Agent on our Airbnb project!

If you live in any town/city in Romania and you want to work from home, check the conditions below:

Your profile:

  • Ability to write and speak fluently, clearly and concisely in German and English

  •  Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week

  •  Excellent problem-solving abilities

  •  Empathetic and can communicate in a caring and friendly manner

  •  Strong time management skills and motivation to exceed expectations

  •  Enjoy working in a fast-paced environment

  •  Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

  •  Strong team spirit with passion and drive to help users and deliver the best in customer service.

  •  High level of mediation and composure

As a Customer Support Agent:

You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.

You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.

You’ll be the face of some of the world’s top brands!

We offer:

  • Working from home, from any location in Romania

  •  Stable job, in a multicultural fast-growing environment

  •  Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  •  Monthly meal tickets

  •  Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  •  Private medical subscription coverage

  •  Extra health benefits: special discounts for dental care and optical services with our partners

  •  Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  •  Gym subscription reimbursement, after the trial period

  •  Transportation vouchers for late shifts (if you work from office)

  •  Free subscription to the Bookster virtual library

  •  Dedicated psychologist available for free sessions (online or face to face)

  •  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  •  Paid training and international career opportunities

  •  Multilingual exposure - improve your spoken and written language skills

  •  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

Additional Job Description

Our German speakers team is waiting for you! Apply now and join this amazing opportunity! 

Language Reference