Basic Information

Ref number

Req_00061126

Primary Location

Dublin - Point Village

Description and Requirements

Our Partnership with this client gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting experiences that customers have when interacting with the social media platform. 

As a member of our Business Support team, you will be providing post-sales chat and email support for the client’s advertisers, ensuring the maximum experience of the customers. You will troubleshoot and provide information and solutions to customers with the highest standards of professional customer care.

Competencies and Responsibilities:

Customer Support - Operational Beauty is one of TELUS International core values will resonate with you, making you attentive, empathetic, caring, friendly and helpful team member, who supports external clients via different channels of communication (i.e. email and chat) as well as being an asset to the colleagues. Always aiming to be agile and deliver outstanding support to our client’s advertisers and going above and beyond in your day to day duties.

Communication - You will be able to communicate effectively and efficiently with our client’s advertisers who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between our client’s brand and their customers. You will work towards satisfying customer expectations in a way that also complies with best practices. You will go the extra mile to find creative solutions to accommodate customer requests and queries.

Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will be maintaining high customer satisfaction ratings and adhering to service level agreements when dealing with the customer’s queries.

Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.

You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve excellent results.

Requirements:

  • Fluency in English and Arabic
  • 1+ year of previous customer support experience is a must
  • Available to work night shifts 7.30pm-7am across the full week (some working weekends)
  • There will also be an additional shift premium of 25% added for any hours worked between 10pm to 7am.
  • Experience in providing technical support and basic technical troubleshooting to users or businesses is preferred
  • A customer support oriented attitude, with a knack for helping others
  • Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Exceptional grammar and typing accuracy skills (high attention to details)
  • Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
  • Great judgement and ability to problem-solve both with peers and independently
  • Friendly proactive attitude and great communicator in challenging situations

Preferred Qualifications

  • Bachelor’s Degree
  • Familiarity with online advertising products and digital media
  • Experience providing Business to Business (B2B) Support services with emphasis on online advertising sector or social media
  • Experience reading and modifying JavaScript, HTML, CSS, and/or XML - good to have


We offer:

⧫ Stable job - permanent employment contracts, ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Free breakfast - cereals, fruits, juices ⧫ Free onsite therapies (Massage, Reiki) ⧫ Subsidized city Centre staff car parking ⧫ Bus/Luas/Dart tax saver scheme

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity
  • We have a passion for growth
  • We believe in spirited teamwork
  • We have the courage to innovate

At TELUS International Ireland, we are committed to diversity and equitable access to employment opportunities based on ability


Required Language(s)
Arabic