Basic Information

Ref Number

Req_00090763

Last day to apply

07-Oct-2022

Primary Location

AFI Building 3

Country

Romania

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

Recommended skills set:

● Medium level of French and English (B2 in written and oral).
● Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
● Highly developed sense of integrity and commitment to customer satisfaction.
● Demonstrated passion for excellence with respect to treating and caring for customers.
● Ability to communicate clearly and professionally, both verbally and in writing.
● Has "thick skin" and is able to handle complaints.
● Has a pleasant, patient and friendly attitude
● Strong self-organization, decision making and analytical abilities.
● Strong detail orientation and communication/listening skills.
● Possess a strong work ethic and team player mentality.


On this rolе, you would:

● Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
● Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
● Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
● Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
● Assist in identifying, tracking and escalating trending issues.
● Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
● Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
● Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team



We offer:

● Stable job - permanent labor contracts
● Above average fixed salary, performance bonuses, night shift extra-payment
● Monthly meal tickets
● Internal French language classes for our employees
● International career - paid training and international career opportunities
● Multilingual exposure - improve your spoken and written language skills
● Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
● Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
● Private medical insurance coverage
● Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! Check out our Facebook page


Additional Job Description

Passionate about gaming and French language? Check this back office position and apply now!

Required Language(s)
English
French