On this rolе, you would:

● Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
● Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
● Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
● Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
● Assist in identifying, tracking and escalating trending issues.
● Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
● Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
● Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team

We offer:

● Stable job - permanent labor contracts
● Above average fixed salary, performance bonuses, night shift extra-payment
● Monthly meal tickets
● Internal French language classes for our employees
● International career - paid training and international career opportunities
● Multilingual exposure - improve your spoken and written language skills
● Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
● Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
● Private medical insurance coverage
● Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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