Basic Information

Ref number

Req_00078519

Last day to apply

23-May-2022

Primary Location

AFI Building 3

Description and Requirements

Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

Recommended skills set:

● Medium level of French and English (B2 in written and oral).
● Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
● Highly developed sense of integrity and commitment to customer satisfaction.
● Demonstrated passion for excellence with respect to treating and caring for customers.
● Ability to communicate clearly and professionally, both verbally and in writing.
● Has "thick skin" and is able to handle complaints.
● Has a pleasant, patient and friendly attitude
● Strong self-organization, decision making and analytical abilities.
● Strong detail orientation and communication/listening skills.
● Possess a strong work ethic and team player mentality.On this rolе, you would:

● Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
● Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
● Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
● Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
● Assist in identifying, tracking and escalating trending issues.
● Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
● Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
● Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team

We offer:

● Stable job - permanent labor contracts
● Above average fixed salary, performance bonuses, night shift extra-payment
● Monthly meal tickets
● Internal French language classes for our employees
● International career - paid training and international career opportunities
● Multilingual exposure - improve your spoken and written language skills
● Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
● Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
● Private medical insurance coverage
● Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Additional Job Description

Do you speak French? Click here and dare to explore a job opportunity that might suit your needs! 

Required Language(s)
English
French