Basic Information

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Description and Requirements

You will work within the PMO team engaging directly with a global work from home community. Your role will involve driving global community participation levels, coming up with new and exciting ways to motivate, engage and retain members of our community. You will have responsibility for reviewing community output against customer targets and taking the necessary actions to ensure customer deliverables are met. The ideal candidate will be based on site in our Ballina office and report to the Global Program Manager (GPM). However we will look at remote work within Ireland for the right candidate.

Duties & Responsibilities:

  • Manage community communication, announcements and general information

  • Manage community workflow and ensure high levels of community engagement to

  • service capacity requirements

  • Working on new initiatives to improve and enhance existing email/SMS/phone

  • communications with our online global community

  • Analysis of weekly/monthly reports and follow up with key action items to ensure full

  • customer satisfaction

  • Ability to take program related ideas/suggestions forward and assist in the

  • implementation of new content on our Global Community Platform(s)

  • Creation of periodic surveys, compilation and analysis of results

  • Participation in regular interactive webinar sessions and creation of webinar content

  • Involvement in the creation/enhancement of new/existing community initiatives

  • Collaboration with our program team to create ad hoc community videos/content

  • Weekly review and analysis of community output on a country-by-country basis &

  • following through on any action items as necessary

  • Focus on driving up community retention & engagement levels on an on-going basis

  • Contribution in meetings with functional managers/team leads if required

  • Compilation & issuing out large volumes of communication to our online global

  • community

  • Ensuring that inbound queries/incidents are responded to in a timely and professional

  • Manner

This list is not exhaustive as there may be other duties and responsibilities that form part of the role.

Education & Experience:

  • Primary degree in a Business or similar discipline

  • 2-3 years’ experience working in a global/multinational environment

  • Research experience including conducting of surveys and data analysis is an advantage

  • Proficiency in Excel is essential including experience using pivot tables

Key Skills & Requirements:

  • Excellent communication and interpersonal skills

  • Strong organizational and multi-tasking abilities are essential to this position

  • Ability to work in a team environment with a high sense of urgency

  • Ability to prioritize multiple tasks and manage time efficiently

  • Flexibility and willingness to support multiple functions/business units when required

  • Strong attention to detail with a focus on diligence and accuracy

  • Excellent problem-solving and analytical skills

  • Experience in Excel is essential