We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our client's user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

What you need to have:

-fluency in Hebrew and English, with appropriate market language knowledge (minimum B2 level)

-availability for a full-time position, in shifts covering 07:00 - 23:00, Monday - Sunday

-strong writing and communication skills

-ability to troubleshoot and solve problems creatively and efficiently

-proven ability to be a positivecontributor in a team environment

-able to flourish in an ambiguous, high growth tech environment where change is constant

-customer oriented: You havea passion for helping and empowering others

-Technology enthusiast: comfortable working across platforms and devices

What you'll have to do:

-support all user communities to resolve their inbound inquiries quickly and efficiently

-manage inbound email and in-app messages support through our CRM tool

-guide users’ interactions with the platform in accordance with community guidelines

-educate and build loyalty among new users

-ability to multitask and effective in time management

-analyze and improve complex workflows to operate more effectively

-detect and suggest areas for improvement in all areas of your role

-working collaboratively with peers globally to streamline processes

-review and analyze documents submitted by platform users

-ensure that documents meet client expectations for approval

We offer:

• Working from home, from any location in Romania

•  Stable job, in a multicultural fast-growing environment

•  Above-average fixed salary, performance and tenure-based bonuses, depending on the position

•  Monthly meal tickets

•  Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

•  Private medical subscription coverage

•  Extra health benefits: special discounts for dental care and optical services with our partners

•  Reimbursement for your public transportation subscription, after the trial period (if you work from office)

•  Gym subscription reimbursement, after the trial period

•  Transportation vouchers for late shifts (if you work from office)

•  Free subscription to the Bookster virtual library

•  Dedicated psychologist available for free sessions (online or face to face)

•  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

•  Paid training and international career opportunities

•  Multilingual exposure - improve your spoken and written language skills