Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 3



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

What you need to have:

-fluency in Italian and English, with appropriate market language knowledge (C1 level)

-availability for a full-time position, in shifts covering 24/7 schedule

-strong writing and communication skills

-ability to troubleshoot and solve problems creatively and efficiently

-proven ability to be a positive contributor in a team environment

-able to flourish in an ambiguous, high growth tech environment where change is constant

-customer oriented: you have a passion for helping and empowering others

-technology enthusiast: you are comfortable working across platforms and devices

What you will do:

-support all user communities to resolve their inbound inquiries quickly and efficiently

-manage inbound email and in-app messages support through our CRM tool

-guide users’ interactions with the platform in accordance with community guidelines

-educate and build loyalty among new users

-ability to multitask and effective in time management

-analyze and improve complex workflows to operate more effectively

-detect and suggest areas for improvement in all areas of your role

-working collaboratively with peers globally to streamline processes

-review and analyze documents submitted by platform users

-ensure that documents meet client expectations for approval

We offer:

- Stable job - permanent labor contracts

- Above average fixed salary, performance bonuses

- Monthly meal tickets

- Night shift hours extra-payment

- Public transportation & gym subscription reimbursement, after trial period

- Transportation vouchers for late shifts

- International career - paid training and international career opportunities

- Multilingual exposure - improve your spoken and written language skills

- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

- Private medical insurance coverage

- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Additional Job Description

Fasten your seatbelt and get ready to join our grande Italian speaker's team!

Language Reference