Basic Information

Ref Number

Req_00051188

Primary Location

Cork-Campus One

Country

Ireland

Job Type

Business Process Outsourcing

Work Style

Hybrid

Description and Requirements

Customer Support Specialist (US Market)
Location: Cork, Ireland
Salary: €23,000 + Performance Bonus

TELUS International Ireland is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages.

Responsibilities:
⦁ Maintain and manage relationships with new and existing clients
⦁ Respond to all incoming calls, emails and all other customer service enquiries in a timely, efficient and professional manner
⦁ Provide product knowledge and technical support information
⦁ Identify and assess customers’ needs to achieve satisfaction
⦁ Provide an outstanding level of customer service at all times

Requirements:
⦁ Must have a minimum B2 level of English, both written and verbal
⦁ Must have good IT skills
⦁ Experience working within a customer service role is desirable
⦁ Must be self-driven, customer focused and results-orientated
⦁ Ability to work alone and as part of a team
⦁ Excellent communication and organisational skills

Benefits:
⦁ Stable job
⦁ Full-time employment
⦁ Career development opportunities
⦁ Attractive salary
⦁ Additional health insurance
⦁ Pension
⦁ Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
⦁ Positive international working environment (Relax zones, PlayStation and billiard corners)
⦁ Continuous support and learning
⦁ Employee referral bonuses
⦁ We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives!

If you are interested in the above role please send an updated CV through the link provided.


Additional Job Description

Customer Support Specialist (US Market)
Location: Cork, Ireland

TELUS International Ireland is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages.

Responsibilities:
⦁ Maintain and manage relationships with new and existing clients
⦁ Respond to all incoming calls, emails and all other customer service enquiries in a timely, efficient and professional manner
⦁ Provide product knowledge and technical support information
⦁ Identify and assess customers’ needs to achieve satisfaction
⦁ Provide an outstanding level of customer service at all times

Requirements:
⦁ Must have a minimum B2 level of English, both written and verbal
⦁ Must have good IT skills
⦁ Experience working within a customer service role is desirable
⦁ Must be self-driven, customer focused and results-orientated
⦁ Ability to work alone and as part of a team
⦁ Excellent communication and organisational skills



Required Language(s)
English