Customer Support Executive

Salary: 27,250

Start Date: April 10th 2023

Operational Hours: 7AM-10 PM Monday -Sunday (8.5 hours per day)

Role: permanent, full time

Days: 5 days out of 7

Location: Cork , Ireland - Office

If you love solving puzzles then you will love this job!

As a Customer Support Agent in the fintech industry you will using your problem solving skills to help customers effectively solve their queries.  You will be the face of one of the worlds top payment processing brands, supporting corporate customers throughout the world.

Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible. In this role you will have the opportunity to be a part of something bigger, a global team of amazing people and a strong brand that can change lives with our technology. You’ll be the face of some of the world’s top payment processing brands

Competencies and Responsibilities

• Customer Service - Operational Beauty is one of TELUS International core values that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day to day duties.

• Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this project, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.

• Resilience - You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.

• Communication - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.

What we need you to have:

• Fluency in English

• At least 1 year of customer service experience, preferably in a Call Center Environment.

• Excellent problem-solving abilities

• Strong time management skills and motivation to exceed expectations

• Strong team spirit with a passion and drive to help users and to deliver the best customer experience

• A can-do attitude and willingness to learn.

What we can offer you :

• Stable job - permanent employment contracts

• Great rewards for referring your friends: consistent bonuses and prizes

• Achievable Bonuses

• Fast Progression and internal opportunities.

• International career - regular training and international career opportunities

• Multilingual exposure - improve your spoken and written language skills

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

• Exciting Team events and social activities !

• Private medical insurance coverage (tenure based)

• Pension scheme

• Maternity and Paternity leave