TELUS International Ireland is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages.

Responsibilities:
⦁ Maintain and manage relationships with new and existing clients
⦁ Respond to all incoming calls, emails and all other customer service enquiries in a timely, efficient and professional manner
⦁ Provide product knowledge and technical support information
⦁ Identify and assess customers’ needs to achieve satisfaction
⦁ Provide an outstanding level of customer service at all times

Requirements:
⦁ Must have a minimum B2 level of English, both written and verbal
⦁ Must have good IT skills
⦁ Experience working within a customer service role is desirable
⦁ Must be self-driven, customer focused and results-orientated
⦁ Ability to work alone and as part of a team
⦁ Excellent communication and organisational skills

If you are interested in the above role please send an updated CV through the link provided.