Basic Information

Ref Number

Req_00135215

Last day to apply

05-Aug-2024

Primary Location

AFI Building 3

Country

Romania

Job Type

Business Process Outsourcing

Work Style

Remote

Description and Requirements

Join our new Customer Advocate team from Craiova!

Software is changing the world, and our new client, Atlassian, is at the center of it all. They are advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello.

This isn't your ordinary Customer Service role: Atlassian is a rapidly growing software development company, and the Customer Advocate team is responsible for improving the customers' purchasing experience.


On this role, you will be a role model for delivering legendary service and will be capable of owning any customer issues; driving them to resolution. You will need to anticipate the needs of the customer and communicate effectively and professionally, while bringing up-front your experience, knowledge, wisdom and soft skills.


If you live in any town/city in Romania and you want to work from home, check the conditions below:


  • Minimum B2 English level (oral and written)

  • Previous experience in customer support is mandatory

  • Availability for a full-time schedule, Monday-Friday, 8:00 - 16:30

  • Availability to work from home

  • Strong team oriented interpersonal skills, with the ability to effectively interface with a wide variety of people and roles.

  • Strong analytical skills, proven ability to solve problems and learn new processes quickly.

  • Passionate about identifying opportunities for process improvement

  • Self-motivated to absorb and engage in continuous learning

  • Capable of adjusting and excelling in a fast-paced and ever-changing environment

  • Ability to handle multiple responsibilities, multitask and work independently.

  • Ability to not only cope but thrive under pressure.

  • Previous experience in reviewing, processing and executing large contracts is a plus.


More about your responsibilities:


  • Provides an investigative and curious approach to each customer inquiry

  • Dedicated to finding a solution to the customers' problem vs simply providing answers to their questions

  • Confidence in or experience with supporting fellow experts within a similar industry or service

  • You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support

  • You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer pain points

  • You are going to expertly voice your opinion to make things better and take action

  • You will be working collaboratively with a geographically dispersed team

  • You get to be flexible enough to adjust on the fly as things change

  • You will mentor junior colleagues


We offer:


  • Stable job - permanent labor contracts

  • Fixed salary and monthly performance bonus

  • Monthly meal tickets

  • International career - paid training and international career opportunities

  • Multilingual exposure - improve your spoken and written language skills

  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

  • Private medical insurance coverage

  • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

Additional Job Description

Offering support for Atlassian B2B and B2C customers via inbound calls, e-mails and chat.

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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