Basic Information

Ref Number

Req_00097033

Primary Location

Ortigas Center

Country

Philippines

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Monitoring and tickets
  • Monitoring of Fallout and Tech on Site dashboard and Backlogs.
  • Works on TOPAZ, NuRemedy, ITSM, Front Door and FIFA billing tickets.

Technical skills
  • Basic SQL knowledge
  • Knowledge in TELUS FIFA and Copper system.
  • Basic iMacro knowledge
  • Good written and communication skills

Additional Job Description

  • Responsible for the day to day operations and resolutions of all escalated issues in FIFA and Copper Order Management systems. 
  • Team members would be working through a list of customers that MDM has matched as potentially being the same person but without 100% confidence. 
  • Look up the accounts on the agent applications and determine if in their opinion their match is valid, not valid, or needs further investigation by the MDM team. 
  • Basic skills but very important that they have good analytical skills to make these determinations since they could be customer impacting