We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.

Responsibilities:

• Excellent customer service skills

• Great communication skills

• 3 to 5 years of experience in Desktop Support

• A+ Certification. (Desirable)

• Proficient with Windows 7 and Windows 10 Operating Systems

• Proficient with Microsoft Office Applications

• Experience with Smartphones, particularly, Apple IOS devices

• Basic understanding of TCP/IP networking (required)

• Experience with network printers

• Experience working in a team environment

• Experience with a computer imaging solution

• Position and Place

Knowledge:

• Proficient with antimalware, antivirus, and antispyware suite of products for system maintenance and cleanup

• Basic network troubleshooting skills for Desktops, Printers, Mobile Devices

• Proficient with Microsoft Office Suite of Products