Basic Information

Ref number

Req_00076616

Primary Location

Arizona

Country

United States of America

Description and Requirements

We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.

Responsibilities:

  • Excellent customer service skills
  • Great communication skills
  • 3 to 5 years of experience in Desktop Support
  • A+ Certification. (Desirable)
  • Proficient with Windows 7 and Windows 10 Operating Systems
  • Proficient with Microsoft Office Applications
  • Experience with Smartphones, particularly, Apple IOS devices
  • Basic understanding of TCP/IP networking (required)
  • Experience with network printers
  • Experience working in a team environment
  • Experience with a computer imaging solution
  • Position and Place

Knowledge:

  • Proficient with antimalware, antivirus, and antispyware suite of products for system maintenance and cleanup
  • Basic network troubleshooting skills for Desktops, Printers, Mobile Devices
  • Proficient with Microsoft Office Suite of Products

Additional Job Description

We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.