Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Unified Communications Design and Support: Cisco Unified Collaboration Suite, , Telepresence, Fixing Call flows, Call handlers, and Gateways.

  • Expert in Cisco TDM/ IP voice systems and components.

  • Hands-on configuration and troubleshooting experience on CISCO UC suite CUCM, UCCX, UNITY, Presence etc and Allied softwares.

  • Knowledge and experience operating converged (voice/video/data) networks, including knowledge of CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment.

  • Related technologies: Windows, Linux, VMWare, Microsoft SQL, MySQL, PostgreSQL, C#, Java, Python, HTML Javascript.

  • Experience in working closely with the IVR Dev team for custom solutions and integrations.

  • Drive OEM and 3rd party vendors for the resolution of Case/Problem like Cisco, AVAYA.

  • Work Shift (IST): Canadian working hour.

  • Must Have 2-5 years of experience.

Additional Job Description

Required Skills to Perform the roles & Responsibilities:

  • Cisco: UCCE, UCCX, Finesse desktop, IVR, Multichannel - Chat, email, outbound dialing, Elements.

  • Good knowledge and experience with SIP Proxy Servers, Customer Voice Portal (CVP) and VXML gateways.

  • Cisco: UCCE-ICM Script & Editor, UCCX, Finesse desktop, IVR, Multichannel - chat, email, social, Portal.

  • Experience in designing solutions for IP Telephony, UCCX scripts, UCCE scripting and CVP IVR solutions is preferred.

  • Programming experiences, Integrations in Linux environment, Shell Scripting, PowerShell, Python and Javascript, SQL and or other programming experience is a plus.

  • Good verbal and written communicator.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.