Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Work Style

On Site

Salary range

$80,000.00 - $90,000.00 Annually

Description and Requirements

The Digital Solutions team is looking for a DevOps Engineer with 5+ years of overall experience in the field. The ideal candidate will have prior experience in product or applications support, also, he or she will have strong scripting and development skills, and will contribute to the management and optimization of complex infrastructure based on AWS and Kubernetes. 

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  We deliver on all stages of customer growth and engagement from start-ups to large global brands. 

*We are unable to sponsor visas/work authorization at this time*

What’s in it for you?

Starting Salary: $80,000.00 to $90,000.00 commensurate with experience

Extended health benefits 30 days after joining
  • Medical
  • Dental
  • Vision Insurance
  • Prescription Drug Benefits
  • Critical Illness Insurance
  • Life Insurance
  • Disability / Long-Term Disability / Accident insurance
Work Perks
  • MotivateMe Wellness Rewards by Cigna
  • Flexible Spending Accounts
  • MetLaw Legal Services
  • Hospital Indemnity Insurance
  • Allstate Identity Protection Insurance
  • Nationwide Pet Insurance
  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation.
  • TELUS International Employee Share Purchase Plan
  • Performance Bonus
  • Employee Referral Bonus
  • Step-up program
  • MyGrowth Platform - Internal Learning & Development libraries access Vacation
  • 4 weeks of Paid Time Off

Here's what you will be doing
  • Deploy updates and fixes, and provide Level 2 technical support
  • Perform root cause analysis of production errors and resolve technical issues
  • Work with developers, testers, and deployment teams to create software deployment plans.
  • Write and update automated scripts for the installation of server software products.
  • Configure necessary hardware/virtual machines.
  • Deploy code in cloud environments.
  • Work with developers and hardware teams to update infrastructure and OS for applications.
  • Perform lab installations and upgrades of server software products.
  • Work with developers and infrastructure teams to install or upgrade third-party software.
  • Monitor systems performance, reliability, and daily data processing.
  • Participate in project-related stand-up meetings.
  • Review and provide feedback for all external-facing user documentation, including online help.
  • Provide documentation support as necessary.

  • 5+ years of experience. in the IT Industry. 
  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Experience as a DevOps engineer or in a similar software engineering role.
  • Proficiency with Git and GitHub workflows
  • Good knowledge of Ruby or Python
  • Working knowledge of databases and SQL
  • Problem-solving attitude
  • Collaborative team spirit

Top Skills
  • Docker
  • CI/CD (Any). 
  • C# (preferred) OR any other Java. 
  • SQL. 
  • Linux OR Unix.

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Additional Job Description

As an active member of TELUS International, you will have prior experience in product or applications support, and strong scripting and development skills, that will contribute to the management and optimization of complex infrastructure based on AWS and Kubernetes.